Privacy Policy

Last updated: 23 January 2026

This Privacy Policy explains how Bespoke Water Solutions Ltd ("we", "us", "our") collects, uses, stores, and protects personal data when you use our website and services, and your rights under UK data protection law.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Bespoke Water Solutions Ltd, Unit 2, Zenith Park Networkcentre, Whaley Road, Barugh Green, Barnsley, South Yorkshire, S75 1HT. Email: sales@bespokewatersolutions.co.uk.

We are the Data Controller for your personal data.

2. Personal Data We Collect

2.1 Data You Provide

• First name and last name
• Email address
• Phone number
• Information submitted via contact forms or enquiries

2.2 Usage Data (Collected Automatically)

This may include IP address, browser type and version, pages visited and time spent, device identifiers, and diagnostic data.

3. Lawful Bases for Processing

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests (where your rights do not override our interests)

4. How We Use Your Data

• Provide and maintain our services
• Respond to enquiries
• Manage customer relationships
• Fulfil contracts
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

We do not send marketing emails and we do not sell your personal data.

5. Cookies

We use cookies and similar technologies to operate and improve our website. Types of cookies we may use include essential cookies (required for functionality), preference cookies (remember choices), and analytics cookies (to understand usage where applicable).

Non-essential cookies are only used with your consent via our cookie banner. You can manage cookies through your browser settings at any time.

6. Sharing Your Data

• With service providers (e.g., hosting, analytics, email services)
• Where required by law or regulation
• In the event of a business transfer or sale
• With your explicit consent

All third parties are required to comply with UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy and to meet legal, accounting, or reporting requirements. If you would like specific retention periods, contact us and we will provide them.

Usage data is typically retained for a shorter period unless required for security or legal reasons.

8. International Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place (for example, adequacy regulations or standard contractual clauses).

9. Your Rights (UK GDPR)

• Access your data
• Rectify inaccurate data
• Erase your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us using the details below.

10. Complaints

If you believe your data protection rights have been breached, you can complain to the Information Commissioner's Office (ICO). Website: https://ico.org.uk. Helpline: 0303 123 1113.

11. Security

We use appropriate technical and organisational measures to protect personal data. No online transmission or storage method is 100% secure.

12. Children's Privacy

Our website is not intended for children under 13 and we do not knowingly collect data from children.

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies separately.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated "Last updated" date.

15. Contact

If you have questions about this policy or your data, email: sales@bespokewatersolutions.co.uk.